GOVERNMENT OPERATIONS CONSULTANT II - 64082261 1

Specific Responsibilities

• Create templates and job aids, guidance documents and reference materials.
• Organize information, conduct research requested topics or issues, maintain electronic document libraries.
• Serve as the secondary trainer for the MQA Customer Contact Center, including developing and delivering new-hire and on-going training for staff within the unit and across MQA as assigned.
• Support purchasing activities, including preparing requests, gathering quotes, tracking orders and ensuring compliance.
• Serve as a liaison between outside vendors and the unit. Assisting with communication, coordination, scheduling and follow up on services, products or contracted work as needed.
• Work special assignments on short deadlines with accuracy and quality outputs.

Required Knowledge, Skills, and Abilities

• Ability to use Microsoft Office programs to create documents and supporting information; preferred is a level of Excel knowledge that includes using formulas and functions, as well as proficiency with PowerPoint.
• Ability to communicate verbally and in writing with a high degree of competency, accuracy and precision.
• Ability to organize data for presentation in reports, documents and other written materials.
• Ability to analyze and interpret regulatory information and other data for management review and use.
• Ability to train staff using clear instructional methods, both in person and virtually.
• Knowledge of or ability to learn State of Florida purchasing procedures and procurement processes.
• Ability to communicate professionally with external vendors and coordinate services effectively.

Minimal Qualifications

• Minimum of two years with Documentation Processing or administrative operations.
• Experience in delivering training and/or instructional support to staff.