Government Lending Annual Servicing Manager TL

Summary/Objectives

The Gov’t Lending Annual Servicing Manager Team Lead is responsible for managing the annual servicing function of the Government Guaranteed Lending Unit, coaching, teaching, and guiding other ASMs. This role involves updating credit files, preparing annual servicing memos, and following up on questions and open items.

Essential Functions

• Manage the annual servicing function of the Government Guaranteed Lending Unit, including coaching, teaching, and guiding other ASMs.
• Request financial and other ancillary information from the Relationship Manager or Borrower directly to update the bank’s credit files.
• Spread the updated business and personal financial statements and complete a stand-alone and/or global cash flow analysis.
• Prepare the annual servicing memo per established SSB guidelines and route it along with the original credit approval memo from SSB or the legacy institution.
• Follow up on questions and open items as needed with the Gov’t Lending Servicing Manager, Relationship Manager, Borrower, and/or the SBA Credit Administrator.
• Submit risk rating changes via the current tracking system as adopted by the bank upon completion of the annual servicing.
• Weekly review of SBA 7(A) loan past due report with the SBA Credit Administrator to determine if certain loan relationships should be reviewed sooner than scheduled.
• Maintain a month-by-month work log for SBA Credit Administrator and Senior Management review.
• Update the SBA Credit Administrator on SSB Annual Servicing Metric compliance %.
• Aid the SSB SBA Administrative Team with credit-related aspects of servicing memos on an as-needed basis.
• Perform 1502 report reconciliation to ensure all loans needing servicing are on the master list.
• Complete CLAR loans twice a year.
• May be required to complete site visits to Borrower’s place of business as needed.
• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.
• Provide assistance to other employees by liaising with them through healthy and positive interactions.
• Be involved in performing marketing endeavors/efforts.
• Continuously update skills by participating in professional training.
• Seek opportunities to improve skills through cross-training offered by the Bank.
• Accept other duties as assigned.

Competencies

• Excellent interpersonal skills
• Working knowledge of the SBA SOP’s
• Proficient in Microsoft Excel and Word
• Strong organization skills
• High attention to detail
• Coeoperative and willing to assist coworkers and customers on a regular basis
• Effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Possesses multi-tasking skills and be able to function well under pressure
• Ability to remain composed under pressure and respond to customer and coworker concerns regularly
• Patience and willingness to help others in solving problems while maintaining a positive attitude

Qualifications, Education, And Certification Requirements

• Education: A bachelor’s degree in business, finance, or accounting is recommended to have a good understanding of financial statements and to make industry evaluations.
• Experience: At least two years of experience with Gov’t Lending or related field; management experience a plus, however not required.
• Certifications/Specific Knowledge: Knowledge of personal computer, Windows, and Microsoft software applications is required. Must be able to prepare documents and compose business letters and memorandums. Must have good knowledge of business English, spelling, and punctuation. Requires knowledge of office practices, procedures, and general office machines.
• Training Requirements/Classes: South State Bank credit policies, procedures, and underwriting standards; Annual regulatory and compliance training; Additional training may be required, as needed.

Physical Demands

• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching.

Work Environment

• The position is located inside an cooled and heated facility with ability to go to a break room or rest room during breaks.
• Telecommuting roles no matter if hybrid or 100% full-time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.

Requirements are subject to change, as new systems and technology is delivered.

Travel may be required to come to meetings as needed.

The information below is to be updated by the HRBP and HR Compensation team only.

Equal Opportunity Employer, including disabled/veterans.