GMC Registered Clinical Administrator - (Fully remote)

Medefer is a pioneer in virtual-first specialist healthcare. Founded by NHS consultants over a decade ago, we were delivering consultant-led virtual outpatient care well before virtual hospitals became a national priority. Our model has been cited in government and NHS England material on the NHS Online vision. We sit at the intersection of clinical provider and technology company, powered by our own electronic health record and referral platform that connects GPs, consultants, diagnostic providers, and hospitals into a single coordinated system. This approach has won multiple national awards for elective recovery, innovation, and impact. We serve both NHS partners and private patients across the UK, guided by three principles: innovate to solve real system problems, collaborate with clinicians and partners, and put patients first in every decision.

About the role

The Delegated Ordering Team Member is responsible for undertaking a wide range of clinical administrative duties efficiently and effectively while supporting and communicating with the multi-disciplinary team within Medefer. The role specializes in administrative and supportive tasks regarding patient care, ensuring quality assurance, diagnostic request management, and continuous improvement of Medefer’s platform and pathways.

Responsibilities

• Quality assurance: ensure correct pathways and processes are followed, including completing investigation forms requested by consultants, pre-requisites, and safety questions.
• Review consultant response letters for accuracy, completeness, and correct outcome selection.
• Ensure appropriate investigations are requested by Medefer’s consultants and clinicians, processing those requests through Medefer’s platform or third-party platforms.
• Review partial results from providers and determine if results need immediate reactivation to consultants or can wait for a full review.
• Manage diagnostic requests and undertake Significant Event investigations, ensuring errors are properly recorded and addressed.
• Provide continuous feedback regarding Medefer’s platform and pathways for tech fixes and improvements.
• Maintain strict confidentiality and adhere to local and national Health and Safety regulations and Medefer’s Policies and Procedures.

Requirements

• Medical degree and trained as a doctor up to the UK equivalent of Foundation Year 2.
• Hold a minimum of 12 months' experience working in the NHS at FY2 level or similar.
• Administrative or clerical experience in varied health settings, including GP surgeries, hospitals, or pharmacies.
• Previous administrative work experience dealing with patients directly.
• Exceptional Microsoft Office skills.
• Evidence of problem-solving and experience in conflict resolution.
• Ability to collaborate confidently with others.
• Must be clinically qualified and GMC registered.
• Strong communication skills and IT literacy.
• Must be able to provide up-to-date documents in accordance with clinical compliance requirements.

Benefits

• Workplace pension scheme.
• 28 days annual leave in addition to bank holidays (pro-rated for part-time hours).
• Flexible working hours.
• Private Healthcare Insurance.
• Discount schemes.
• Employee Assistance Programme with free access to a confidential phoneline, GP, and counselling services.
• Health and wellbeing scheme.
• Career development and opportunities for progression and training.
• Opportunity to be part of a new model of digital patient care.

Pay

£38,000 per annum.

Schedule

• Permanent role.
• 35 hours per week, Monday to Friday, 9 AM to 5 PM.