Remote Clinical Administrative Coordinator

About the role

We are seeking a call-center specialist to perform outbound calls, verify member benefits, and update records across multiple systems in a fully remote role. You will work standard 35 hours with occasional overtime and rotating duties; training is provided.

Responsibilities

• Perform outbound calls to verify member benefit details.
• Access electronic member files and attach to the correct records.
• Follow protocols to route requests accurately.
• Reference job aids to determine procedures when needed.
• Document call history and enter medical data into systems.
• Collaborate with team and attend meetings.

Requirements

• High School Diploma or GED required.
• Must be 18 years of age or older.
• 0–1+ year of experience in customer service.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to work full-time with flexible 8-hour shifts (7:00 am–7:00 pm CST) and rotating Saturdays.

Skills

• Customer service
• Communication
• Organizational skills

Tools

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S.