Clinical Administrative Coordinator - Remote in New Jersey

Primary Responsibilities

• Manage administrative intake of members
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
• Aid the clinical staff with administrative tasks and member/provider correspondence
• Handle inbound calls (20-30 daily) for resolution/inquiries from members and/or providers

Requirements

• High School Diploma / GED
• 2+ years of customer service experience working within the healthcare industry and with healthcare insurance
• Intermediate level of experience in working with Microsoft Office, including Microsoft Word, Excel, PowerPoint, and Outlook
• Intermediate level of experience working with computer and Windows personal computer applications
• Ability to work shift (40 hours / week) between the hours of 8:30 AM - 5:00 PM (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need
• Reside within the state of New Jersey

Preferred Qualifications

• Experience with working in a hospital, physician's office, OR medical clinic setting
• Experience working in a call center
• Clerical or administrative support background
• Knowledge of ICD-9 and CPT codes

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates commitment to your success
• Offerings include Paid Time Off, Medical Plan options, Dental, Vision, Life & AD&D Insurance, Short-term disability and Long-Term Disability coverage, 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, Voluntary Benefits, and more

Telecommuting Requirements

• Reside within the state of New Jersey
• Ability to establish a dedicated work area separated from other living areas and providing information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service