Clinical Care Coordinator - Remote

About Direct Meds

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.

Position: Clinical Care Coordinator - Remote

Hourly Pay Range: $30-$36 per hour
Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Responsibilities

• Communicate with patients through phone calls, email, SMS, and the patient portal.
• Deliver a compassionate, professional, and patient-centered experience during every interaction.
• Adapt to evolving workflows and support new clinical programs as they are introduced.
• Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
• Routinely escalate clinical concerns to providers when appropriate.
• Carefully coordinate prescription workflows with pharmacy and fulfillment teams.
• Accurately and efficiently document patient interactions in internal systems.
• Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
• Maintain performance expectations for response time, quality, resolution, and patient experience.

Requirements

• Active LVN/LPN license or medical office experience
• Minimum 2 years of clinical or medical experience within the last 4 years
• At least 1-2 years of remote or telehealth experience
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
• Comfortable working independently while remaining highly engaged in a remote setting
• Proficient with computers and able to learn new software and workflows quickly

Preferred

• Familiarity with GLP-1s, peptides, HRT, men's health, or other telehealth treatment programs
• Experience with EMR, CRM, or ticketing systems
• PREFERRED availability for a Thursday–Monday schedule
• Experience working in a fast-paced, high-volume environment

Equipment Requirements

• Candidates must have the following prior to their start date:
• A reliable laptop or desktop computer capable of supporting remote work
• A quality headset for phone calls
• A high-speed, reliable internet connection
• A dedicated, quiet workspace suitable for patient calls and remote work
• The ability to work in a private, distraction-free environment while handling confidential patient information

Benefits

• Competitive compensation
• Benefits Package (Health, Dental, Vision)
• Full Remote Position
• Paid time off and company holidays
• Opportunities for career growth within a rapidly scaling company
• Exposure to cutting-edge therapies in wellness and longevity

How to Apply

Submit your resume along with a brief summary of your experience in clinical care coordination, telehealth, patient support, or a related healthcare/customer service role.

Client Services

Remote (United States)