Remote Care Coordinator

About the role

The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the timely coordination of health care services to meet every patient's individual needs and promote high-quality visit experiences and cost-effective clinical outcomes. Medical Assistant Certification is required. This is a full-time benefited position with a 90-day probation period.

Responsibilities

• Patient Support
  • Initiate proactive patient outreach to support lab/imaging/referral tracking, gaps in care, and other quality measure improvement efforts.
  • Perform multiple administrative tasks such as scheduling appointments, sending out lab/imaging orders, assisting with pharmacy calls and prescriptions, completing referrals, updating electronic health records, adding/updating insurance packages, and collecting payments.
• Communication
  • Demonstrate empathy and professionalism via all communication methods, including phone, video, email, Slack, text, and patient portal messages.
  • Conduct effective and compassionate communication with patients to plan, implement, and follow up on patient needs.
• Problem Solving
  • Provide real-time clinical support to solve/troubleshoot challenges that come with providing remote virtual services.
  • Assist patients with lab, imaging, or pharmacy issues in real time.
  • Identify and appropriately manage patient-related issues to the Provider when required.
  • Escalate to Practice Leadership in a timely manner when patient cases require special or immediate attention (e.g., adverse events or patient complaints).
• Following Regulations
  • Provide quality customer service while following HIPAA rules/regulations.
  • Adhere to all relevant regulations, policies, and procedures to ensure patient safety and privacy.
  • Adhere to internal compliance program/protocols.

Requirements

• 2-3 years of healthcare customer service experience with hybrid practice models.
• Medical Assistant certification required.
• Prior experience utilizing the CoverMyMeds system required.
• Demonstrated excellence navigating and using an EMR.
• Must be willing to work nights or weekends, including east/west coast time zones.
• Highly organized, detail-oriented, self-starter.
• Ability to work Tuesday through Saturday 7:00am - 4:00pm Pacific Standard Time or 10:00am - 7:00pm Eastern Standard Time.

Benefits

• Comprehensive medical, dental, and vision insurance.
• HSA & FSA options.
• 401(k).
• Unlimited PTO.
• Benefit perks like Wellhub and Talkspace.

Pay

$18-22/hr

Schedule

• Full-time, fully remote.
• Tuesday through Saturday, 7:00am - 4:00pm Pacific Standard Time or 10:00am - 7:00pm Eastern Standard Time.

As part of your role, you may come into contact with sensitive patient information governed by HIPAA. Visana will provide security and privacy training.

About Visana Health

Women’s health has been treated like a narrow set of “moments” for far too long. Visana is building something bigger: whole-person care across life stages, with deep clinical expertise in complex, high-cost conditions like menopause, endometriosis, and PCOS. In this role, you will help design experiences that allow patients to access care more easily and receive the support they need. Your work will directly shape how members engage with Visana and how clinicians deliver care through our platform.