Global Warranty Engineer

Job Duties and Responsibilities

• Develop inspection and testing procedures of returned components to determine root cause analysis.
• Retrieve warranty performance data from customer web sites and analyze various performance tracking tools.
• Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track.
• Manage customer communications within Dana, Suppliers and the assigned OE with the 8D process.
• Accurately record all warranty costs along with accounting personnel in accurate forecasting and reporting to Sarbanes Oxley requirements.
• The warranty engineer will inspect prototype tested assemblies and supply reports to the engineering community.
• Develop a roadmap in Shainin® Red-X problem solving training and certification to Journeyman.

Education and Qualifications

• Bachelor’s degree in engineering or related field.
• Demonstrated the mechanical skills needed to identify products as well as product deficiencies.
• Past warranty or Tech Service experience would be preferred.
• Drivetrain component product and application background would be preferred.
• Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools.
• A.S.Q. Certified Quality Engineer preferred.
• Demonstrated competence in quality related statistics and process controls.
• Strong analytical skills.
• Motivated individual who accepts responsibility.
• Strong computer software skills including Excel, Word, PowerPoint and preferably Minitab.