Global Strategic Accounts Director

About the Role

The Global Strategic Accounts Leader will report to the SVP Commercial Development and lead 3 to 4 major accounts globally. This role is empowered and accountable for building the strategy and go-to-market (GTM) approach to advance sales, partnerships, relationships, and long-term growth opportunities. The leader will maintain a strong working relationship with global Directors of Sales for EMEA and/or USA, as well as other global leaders. The ideal candidate will have an executive presence and excel at building strong relationships with strategic customers.

Responsibilities

• Identify customer needs and requirements to promote the company’s solutions and achieve mutual satisfaction.
• Drive the highest-level customer service and deliver an elevated “White Glove Service” experience.
• Develop trusted relationships and acquire a thorough understanding of customer needs and requirements.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the primary link of communication between strategic customers and internal teams.
• Resolve customer issues, problems, and complaints to maintain trust.
• Play an integral part in generating new sales opportunities that foster long-lasting relationships.
• Expand and leverage a High-Level Network (HLN) to drive business growth.

Qualifications

• Bachelor’s degree or higher.
• 10+ years in BioPharma/Life Sciences Sales or similar industry experience.
• Strong negotiation and executive-level skills.
• Deep technical knowledge of BioPharma and Life Sciences industries.
• Skilled in complex deal creation.
• Financial acumen.
• Excellent verbal and written communication skills; strong listener and presenter.
• Experience in sales and providing solutions based on customer needs.
• Strong interpersonal skills with the ability to build relationships across all organizational levels.
• Ability to prepare regular reports of progress and forecasts using account metrics.
• Excellent organizational skills.
• Goal-oriented, organized team player.
• Self-motivated and self-directed.

Physical Requirements

• Located near a cluster of major customer HQs or decision-making sites.
• Overnight and global travel (~30%).
• Comfort with internal and external C-Suite interactions.
• Appropriately presentable as an Executive.
• Valid Passport and Driver’s License.

About Us

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing.

Pay

The estimated base salary range for this role, based in the United States of America, is $160,000 - $230,000. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location, internal equity, and alignment with market data.

Benefits

• Variable cash programs (bonus or commission) for eligible employees.
• Equity as part of the compensation package for eligible roles.
• Paid time off.
• Health, dental, and vision insurance.
• Retirement benefits.
• Flexible spending accounts.

All compensation and benefits information will be confirmed in writing at the time of offer.