Global Solutions Delivery Senior Specialist | Onsite in Chicago, IL

Onsite in Chicago, IL

About the role

The Global Solutions Delivery team is responsible for scaling, expanding, and executing established platform capabilities across a global operations network. As the Global Solutions Delivery Senior Specialist - Mobilization, you will own the "1 to 100" phase of the platform lifecycle, leveraging proven frameworks to drive global expansion initiatives. In this role, you will lead end-to-end operational coordination for an AI-powered workflow automation platform, manage strategic platform adoption initiatives, and execute targeted use-case strategies to maximize technology adoption and operational impact across global teams.

Responsibilities

• Drive global platform adoption and user engagement by executing structured use-case strategies and targeted demonstration initiatives.
• Establish regional feedback channels to identify operational challenges and convert user insights into actionable product improvements.
• Enhance platform usability by systematically collecting and analyzing user feedback to reduce operational friction across global teams.
• Standardize global expansion processes by developing end-to-end operational playbooks, including Standard Operating Procedures (SOPs), process documentation, and RACI matrices using established organizational frameworks.
• Partner with cross-functional stakeholders to ensure consistent execution of platform rollout and adoption initiatives across multiple regions.
• Track adoption metrics and operational KPIs to measure success and identify opportunities for continuous improvement.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in program management, operations, technology implementation, or platform deployment.
• Experience supporting or managing multi-regional platform rollouts, enterprise software adoption, or large-scale operational initiatives.
• Experience establishing operational metrics (KPIs) and managing continuous feedback and quality assurance processes between regional operations and product teams.

Preferred Qualifications

• Experience leading enterprise software, proprietary platform, or AI-enabled technology deployments across multiple global regions.
• Proven ability to translate operational challenges and user feedback into actionable product or engineering requirements.
• Experience developing user adoption strategies, including product demonstrations, training programs, and change management initiatives.
• Strong stakeholder management and cross-functional collaboration skills in a global environment.

Benefits

• Medical, dental, and vision benefits.
• Company's 401(k) retirement plan.
• Eligibility for discretionary bonuses.

Pay

Determining compensation for this role depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location, and other geographic considerations, as well as other business and organizational needs. The salary range for this role in geographies that require salary range disclosure is provided as required by local law.