Global Security Operations Center Operator

Job Description

Position Summary
Join the Fast-Growing Security Industry and Make a Difference!
Are you passionate about saving lives and protecting assets? We have an exciting opportunity for you to join the rapidly expanding security industry in an entry level position working on site in Scottsdale, AZ.

Qualifications

• Essential Functions / Responsibilities
• Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
• Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
• Maintain knowledge of GSOC-specific standard operating procedures.
• Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
• Investigate and respond to alarms promptly.
• Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
• Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.
• Participates regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent writing, communication, and critical thinking skills.
• Quick learner with strong multitasking abilities and attention to detail.
• Organized and comfortable in fast-paced environments.
• Effective team player who can also work independently.
• Strong customer service skills.
• Basic IT literacy.
• PREFERRED: Experience in Security Operations and familiarity with incident management platforms.
• PREFERRED: Proficient in Microsoft Office applications.
• PREFERRED: Familiarity with access control and CCTV systems.
• PREFERRED: Experience with security tools such as Lenel and Genetec.

Additional Information

• Interview Process
• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline

Work Environment/Physical Requirements

• This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values.
• The position works in an on-site office environment utilizing a computer and standard office equipment.
• While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, radio, videophone, or text messaging.
• The employee may be required to occasionally lift and/or move up to 20 pounds.
• The position may require travel up to 5%.

Additional Information:

• Salary: $22/hour
• Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending Account and Dependent Care Spending Account
• Long Term/Short Term Disability – Sibylline pays 100% for employees
• Basic Life and AD&D Insurance – Sibylline pays 100% for employees
• 401(k) with up to 5% company matching
• 10 paid days accrued per year
• 1 hour for every 30 hours worked accrued sick time
• Employee Assistance Plan (EAP)