Global Security Operations Center (GSOC) Operator

Responsibilities

• Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces.
• Access Management: Operators manage day-to-day access to all company facilities, ensuring compliance with customer, auditorial, and company policy.
• CCTV System: Operators manage the company's CCTV system and process video footage requests.
• Provide access management to all company facilities.
• Conduct alarm monitoring for Open Text facilities.
• Manage all video footage requests in accordance with company policy.
• Manage all access report requests in accordance with company policy.
• Notify the appropriate personnel in an emergency.
• Notify, direct, and assist emergency personnel in the event of an emergency.
• Liaison between clients, other departments, and company leadership during an emergency.
• Directing visitors to the appropriate areas.
• Monitor and control removal of company and personal property.
• Report all building utility/service issues as observed and instructed to facilities.
• Manage the day-to-day requirements for the Company's Anti-tailgating program.
• Evaluate and recommend improved procedural safety/security protocols or processes.
• Display exceptional customer service and communication skills.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the business and perimeter.

Qualifications

• A high school diploma or equivalent.
• Demonstrated analytic and critical thinking skills and ability to expertly prepare reports.
• High level of competency with advanced computer systems (e.g., hardware, software, and networks).
• Proficiency in Microsoft Office applications.
• Effective communication skills with IT and Security Systems professionals.
• Flexibility to work various shifts and willingness to assist the team when needed.
• Comfortable in a dynamic environment and able to work under pressure.
• Ability to assess and evaluate situations effectively.
• Attention to detail.
• Problem-solving skills.
• Ability to compile, sort, and interpret data.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401(k) plan, subject to eligibility requirements.
• Fourty hours of vacation after one year of employment at eligible work assignments.
• Unused vacation is only paid out where required by law.

Schedule

Full Time available at a Corporate site on Bloomfield CT Thursday - Monday 11pm - 7am $22/ hour

Pay

$22/ hour

Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.