Global Security Operations Center (GSOC) Operator

About the Role

Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The role involves monitoring multiple security network systems to coordinate responses to all safety and security incidents, providing timely and accurate reports to Security Management, and guiding business clients during emergency and non-emergency events.

Responsibilities

• Monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces.
• Manage day-to-day access to all company facilities, ensuring compliance with customer, auditorial, and company policy.
• Manage the company’s CCTV system and process video footage requests.
• Provide access management to all company facilities.
• Conduct alarm monitoring for Open Text facilities.
• Manage all video footage and access report requests in accordance with company policy.
• Notify the appropriate personnel in an emergency and direct/assist emergency personnel.
• Serve as a liaison between clients, other departments, and company leadership during emergencies.
• Direct visitors to appropriate areas and monitor/control removal of company and personal property.
• Report all building utility/service issues as observed and instructed to facilities.
• Manage the day-to-day requirements for the company’s Anti-tailgating program.
• Evaluate and recommend improved procedural safety/security protocols or processes.
• Display exceptional customer service and communication skills.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the business and perimeter (working environments and conditions may vary by client site).
• Work flexible schedules, including some nights.

Requirements

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Work experience must include demonstrated analytic and critical thinking skills and ability to expertly prepare reports.
• Ability to use logic and reasoning to reach conclusions and approaches to problems.
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks).
• Possession of highly proficient computer skills, including Microsoft Office applications.
• Ability to communicate effectively with IT and Security Systems professionals.
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
• Flexibility to work various shifts and willingness to assist the team when needed.
• Ability to adapt to a dynamic environment and work under pressure.
• Comfortable in an environment where there is an expectation for constant learning.
• Effective oral and written communication skills.
• Active listening skills and ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Attention to detail and strong problem-solving skills.
• Ability to compile, sort, and interpret data.
• Encourage effective teamwork and mediate conflict with tact and diplomacy.
• Handle crisis situations at the client site calmly and efficiently.

Preferred Qualifications

• College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments (unused vacation is only paid out where required by law).