Global Security Operations Center Operator

Responsibilities

• Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces.
• Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy.
• CCTV System: Operators manage the companies CCTV system and process video footage request.
• Provide access management to all company facilities.
• Conduct alarm monitoring for Open Text facilities.
• Manage all video footage requests in accordance with company policy.
• Manage all access report requests in accordance with company policy.
• Notify the appropriate personnel in an emergency.
• Notify, direct, and assist emergency personnel in the event of an emergency.
• Liaison between clients, other departments, and company leadership during an emergency.
• Directing visitors to the appropriate areas.
• Monitor and control removal of company and personal property.
• Report all building utility/ service issues as observed and instructed to facilities.
• Manage the day-to-day requirements for the Companies Anti-tailgating program.
• Evaluate and recommend improved procedural safety/security protocols or processes.
• Display exceptional customer service and communication skills.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct regular and random patrols around the business and perimeter.

Qualifications

• A high school diploma or equivalent.
• Demonstrated analytic and critical thinking skills and ability to expertly prepare reports.
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks).
• Possession of highly proficient computer skills including Microsoft Office applications.
• Ability to communicate effectively with IT and Security Systems professionals.
• Flexibility to work various shifts and willingness to assist the team when needed.
• Comfortable in an environment where there is an expectation for constant learning.
• Effective oral and written communication skills.
• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Problem solving skills.
• Compile, sort, and interpret data.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Fourteen holidays annually paid at time and a half, if worked.
• Forty hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.