Global Security Operations Center Central Station Operator

Job Skills / Requirements

• Fluent in English; proficiency in an additional language is a plus.
• Excellent verbal and written communication skills.
• Basic computer proficiency, including Microsoft Windows and related programs.
• Able to type a minimum of 20 words per minute.
• Strong organizational, multitasking, and time management skills.
• Dependable work ethic and ability to adapt to changing priorities.
• Flexibility to work weekends or alternate shifts as needed.
• Call center or central station experience preferred, but not required.

Responsibilities

• Maintain professional communication with customers, field personnel, and responding agencies at all times.
• Monitor video surveillance and alarm systems for multiple client sites.
• Respond promptly to alarm signals and follow on-screen instructions to verify and assess alerts.
• Place outgoing calls to confirm alarm activity, dispatch the appropriate authorities, and notify designated contacts.
• Accurately document all responses, communications, and actions taken within the alarm monitoring software.
• Assist with additional GSOC and operational support duties as assigned.

Qualifications

• High School Diploma or Equivalent.

Professional Expectations

• Stay calm and communicate clearly during alarm events or customer interactions.
• Maintain a professional demeanor, reliability, and accuracy throughout all tasks.
• Prioritize multiple responsibilities efficiently while ensuring attention to detail.
• Work independently or collaboratively as part of a team.
• Uphold TriCorps’ standards of professionalism, vigilance, and integrity.

Schedule & Work Environment

• Positions available in Oklahoma.
• This position is on-site and may include weekends or alternate shift schedules.
• GSOC Operators work in a secure, technology-driven environment supporting continuous monitoring operations.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days

Additional Information

• This is a Full-Time position.
• 1st Shift, 2nd Shift, 3rd Shift, Weekends, IN PERSON (On-Site)