Central Station Operator

What You’ll Be Doing (and Doing Well!)

• Monitor fire and burglar alarm panels from a centralized office environment to detect and respond promptly to any alerts or issues.
• Notify the appropriate municipal dispatch, such as police, fire departments, or medical services, in response to alarms.
• Contact customers regarding signals received, including trouble alerts, alarms, and other notifications, ensuring prompt and clear communication.
• Handle incoming calls from customers and aid or route calls as necessary.
• Monitor remote monitoring services and follow protocol for alarm triggers, including notifying designated contacts.
• Input and manage data related to alarms, customer accounts, and other relevant information.

What We Like About You

• A high school diploma.
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of the security industry.

What We’re Bringing To The Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• Company cell phone and laptop.
• Company vehicle.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.