Central Station Operator Dispatcher

Essential Duties & Responsibilities

• Must be able to answer 50 to 150 calls per shift.
• Must be able to take calls involving fire alarms, police, fire, and EMS.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Sets up customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Ensures that appropriate actions are taken to resolve the callers' problems and issues.
• Performs other duties assigned by management.

Education/Qualification

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must have a minimum of six months experience in a customer service industry.
• Must have a clean background.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Pay

Pay is $20 per hour.

Benefits And Perks

• Excellent pay.
• Medical, dental, vision.
• Company paid life insurance.
• Company paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and Career Development.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees.

Pye-Barker Fire & Safety is an Equal Opportunity Employer

All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.