Central Station Operator Dispatcher

Essential Duties & Responsibilities

• Must be able to answer 50 to 150 calls per shift.
• Must be able to take calls involving fire alarms, police, fire, and EMS.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Sets up customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Ensures that appropriate actions are taken to resolve the callers' problems and issues.
• Performs other duties assigned by management.

Education/Qualification

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must have a minimum of six months experience in a customer service industry.
• Must have a clean background.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Pay

Pay is $20 per hour. Weekly pay.

Benefits And Perks

• Excellent pay.
• Medical, dental, vision.
• Company paid life insurance.
• Company paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and Career Development.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees.

Pye-Barker Fire & Safety is an Equal Opportunity Employer.