Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversee road service assigned to carriers by tracking trip performance measures, route beginning on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as a liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• A High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal, and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

Competitive compensation package of minimum $17.00/hour – Maximum $21.00/hour

Schedule

Full Time

Skills

N/A

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 50 pounds, occasionally throughout the workday
• Lift material weighing up to 50 lbs. with or without assistance
• Occasionally bend, kneel, or crouch to files or equipment stored at ground level

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.

Job Category

Dispatchers

Job Type

Full Time

Req ID

8428

Pay Group

X58

Cost Center

55449