Global Mobility Specialist III

Job Summary

The Global Mobility team supports the transition and integration of international healthcare professionals (HCPs) into life and work in the United States. The Global Mobility Specialist III provides comprehensive support through webinars, one-on-one calls, and personalized guidance as part of the Avant Transitions Program (ATP).

About the Role

Serve as a trusted and professional representative of the Avant Healthcare Professionals program, building rapport with HCPs and fostering confidence and stability throughout the full transition lifecycle.

Responsibilities

• Educate HCPs prior to arrival through webinars, virtual sessions, and individualized one-on-one calls, providing tools and resources that support cultural understanding, professional expectations, and logistical readiness.
• Provide structured, proactive support during the first 90 days of an HCP’s assignment through scheduled check-in calls to assess adjustment, address concerns, and support successful cultural and workplace integration.
• Offer ongoing, on-assignment support beyond the initial 90 days through as-needed outreach, responding to HCP-initiated requests and proactively engaging when cultural, personal, or professional concerns arise.
• Support HCPs in navigating assignment-related challenges from a cultural assimilation and lifestyle adjustment perspective, helping them adapt to U.S. workplace norms, expectations, and community engagement.
• Deliver continued education and guidance throughout the Avant Transitions Program (ATP) via live presentations, small group discussions, targeted resources, and individual one-on-one sessions to promote long-term assignment success.
• Develop, update, and distribute on-assignment resources, newsletters, and educational materials to support ongoing engagement and support while HCPs are active on assignment.
• Create, revise, and maintain educational content, presentation materials, and resource guides to ensure alignment with current policies, best practices, and evolving cultural trends.
• Maintain accurate and timely documentation in internal systems, capturing all communications, case notes, and support activities.
• Collaborate closely with internal teams to address challenges, escalate concerns appropriately, and implement tailored, effective solutions.
• Communicate and coordinate with external vendors, as needed, to support HCP needs and facilitate timely issue resolution.
• Participate in weekly team meetings, contributing updates, insights, and collaborative problem-solving to strengthen overall program delivery.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• 2-3 years of experience in counseling, customer service, global mobility, or a related field.
• Experience working with international populations or living outside the U.S. preferred.
• Strong organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Exceptional communication skills, both written and verbal, with proficiency in software tools such as Word, Excel, and PowerPoint.
• Demonstrated cultural awareness and sensitivity, with an understanding of the unique needs of international personnel.

Qualifications

• Intermediate ability to perform technical skills required for job role.
• Intermediate ability to determine methods and procedures on new assignments.
• Intermediate ability to handle routine tasks as well as non-routine tasks.
• Intermediate ability to handle tasks with high level of complexity with limited guidance.
• Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication.
• Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise.
• Experienced professional with a full understanding of the area of specialization.
• Develops Self: Intermediate ability to use and apply professional concepts in the full area of specialization.
• Collaborates and shares knowledge within department.
• Applies an understanding of customer needs and team dynamics.
• Gathers and escalates customer feedback and insights.
• Handles problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation.
• Identifies when to seek input from others.
• Develops ideas to establish new or improve existing business processes and increase productivity.
• Applies Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues.
• Takes ownership of their work and sets high quality standards for output that impacts the team, department, or other cross-functional partners.
• Consistently achieves exceptional results that positively impact the team and department.
• Applies creative and effective ways to resolve a variety of moderate to complex issues.

Skills

• Intermediate ability to perform technical skills required for job role.
• Intermediate ability to determine methods and procedures on new assignments.
• Intermediate ability to handle routine tasks as well as non-routine tasks.
• Intermediate ability to handle tasks with high level of complexity with limited guidance.
• Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication.
• Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise.
• Experienced professional with a full understanding of the area of specialization.
• Develops Self: Intermediate ability to use and apply professional concepts in the full area of specialization.
• Collaborates and shares knowledge within department.
• Applies an understanding of customer needs and team dynamics.
• Gathers and escalates customer feedback and insights.
• Handles problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation.
• Identifies when to seek input from others.
• Develops ideas to establish new or improve existing business processes and increase productivity.
• Applies Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues.
• Takes ownership of their work and sets high quality standards for output that impacts the team, department, or other cross-functional partners.
• Consistently achieves exceptional results that positively impact the team and department.
• Applies creative and effective ways to resolve a variety of moderate to complex issues.

Benefits

Flexible schedule, professional development opportunities, competitive compensation package, and comprehensive health insurance coverage.

Pay

$60,000 - $70,000 annually.

Schedule

Full-time, standard business hours: Monday through Friday, 8:00 AM to 5:00 PM. Additional time may be required for essential functions.