Global Learning & Knowledge Systems Administrator - ACS

About the role

The role is based at the headquarters in New York, NY 10001 USA and involves 10-20% travel. This is a regular, exempt position with a salaried exempt compensation structure.

Responsibilities

• LMS Administration: Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations. Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators.
• Knowledge Management Administration: Administer and maintain the global knowledge management platform, organize and manage knowledge repositories, and support content lifecycle management.
• Global Operations & Support: Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements. Provide end-user support, training, and documentation for both systems.

Qualifications

• Bachelor’s degree in Information Technology, Business, HR, or related field (or equivalent experience)
• 3–5 years of experience administering LMS and/or knowledge management systems
• Experience supporting LMS and knowledge management systems
• Familiarity with learning content standards and technologies
• Experience supporting global users across multiple regions and time zones
• Experience with enterprise system integrations
• Experience with system upgrades, testing, migrations, and platform enhancements
• Experience with taxonomy, metadata, naming conventions, and content governance frameworks
• Experience generating reports, dashboards, and analyzing system utilization and engagement metrics
• Familiarity with analytics and reporting tools
• Familiarity with multilingual platforms and localization strategies
• Strong troubleshooting, organizational, analytical, and data management capabilities
• Strong attention to detail with demonstrated ability to maintain content quality, governance standards, and system integrity
• Customer-focused mindset with strong end-user support and relationship management skills
• Effective verbal and written communication skills with the ability to collaborate across employee levels, functions, and geographies
• Demonstrated ability to manage multiple priorities, intake requests, and deliver timely solutions in a fast-paced environment
• Relevant certifications (e.g., Absorb LMS, ITIL, Microsoft, or similar) preferred