Global Learning & Knowledge Systems Administrator - ACS

About the role

The successful candidate will be responsible for administration and support of the organization’s global Learning Management System (LMS) and Knowledge Management platform across multiple regions.

Responsibilities

• LMS Administration:
  • Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations (Absorb LMS experience highly preferred)
  • Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators
  • Manage and prioritize intake of requests from company administrators, including course creation, structural updates, reporting needs, and system enhancements
  • Establish and maintain intake processes, workflows, and service-level expectations for LMS support and changes
  • Upload, test, and maintain learning content (SCORM, xAPI, videos, documents)
  • Manage user roles, permissions, and access controls in alignment with global governance standards
  • Monitor system performance, troubleshoot issues, and coordinate with IT or vendors for resolution
  • Track training completion, certifications, and compliance requirements across regions
  • Validate data integrity and perform testing during and after migrations to ensure accuracy and functionality
  • Ensure standardization of LMS structure, naming conventions, and governance while accommodating regional or business-specific needs
• Knowledge Management Administration:
  • Administer and maintain the global knowledge management platform (e.g., SharePoint, Confluence, or similar)
  • Organize and manage knowledge repositories, including document libraries, templates, and best practices
  • Maintain taxonomy, tagging, and metadata standards to ensure efficient search and retrieval
  • Support and enforce content lifecycle management (creation, review, approval, publishing, archiving)
  • Promote knowledge sharing and reuse across operating companies
  • Validate data integrity and perform testing during platform updates or migrations
  • Ensure standardization of structure, naming conventions, and governance while supporting regional flexibility
• Global Operations & Support:
  • Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements (e.g., language, compliance)
  • Maintain data integrity across both platforms, including user records, content accuracy, and reporting
  • Generate and distribute reports and dashboards on learning outcomes, system usage, and knowledge engagement
  • Support integrations with enterprise systems (e.g., HRIS, SSO, collaboration tools)
  • Provide end-user support, training, and documentation for both systems
  • Support system upgrades, enhancements, and global rollouts
  • Ensure compliance with global data privacy regulations (e.g., GDPR) and internal IT/security policies
  • Provide onboarding, training, and change support to newly integrated operating companies and administrators

Qualifications

• Bachelor’s degree in Information Technology, Business, HR, or related field (or equivalent experience)
• 3–5 years of experience administering LMS and/or knowledge management systems
• Hands-on experience administering enterprise LMS platforms; direct experience with Absorb LMS strongly preferred, including course configuration, reporting, user management, and system optimization
• Experience supporting knowledge or content management systems (e.g., SharePoint, Confluence, or similar platforms) preferred
• Familiarity with learning content standards and technologies including SCORM, xAPI, and AICC
• Experience supporting global users across multiple regions and time zones
• Experience supporting system upgrades, testing, migrations, and platform enhancements preferred
• Experience developing and maintaining taxonomy, metadata, naming conventions, and content governance frameworks preferred
• Experience generating reports, dashboards, and analyzing system utilization and engagement metrics preferred
• Familiarity with analytics and reporting tools (e.g., Power BI, Tableau, or similar) preferred
• Familiarity with multilingual platforms and localization strategies preferred; proficiency in Castilian Spanish (written and spoken) strongly preferred to support global collaboration with Spanish operating companies
• Understanding of change management practices and user adoption strategies preferred
• Demonstrated ability to manage multiple priorities, intake requests, and deliver timely solutions in a fast-paced environment
• Strong troubleshooting, organizational, analytical, and data management capabilities
• Strong attention to detail with demonstrated ability to maintain content quality, governance standards, and system integrity
• Customer-focused mindset with strong end-user support and relationship management skills
• Effective verbal and written communication skills with the ability to collaborate across employee levels, functions, and geographies
• To balance global standardization with regional and business-specific needs
• Demonstrated process orientation with a continuous improvement mindset
• Ability to work independently, adapt to changing priorities, and take on additional responsibilities as business needs evolve
• Relevant certifications (e.g., Absorb LMS, ITIL, Microsoft, or similar) preferred
• Ability to travel up to 20% of the time, including international travel, as required