Global Learning & Knowledge Systems Administrator - ACS

About the role

The role is based at the headquarters in New York, NY 10001 USA and involves 10-20% travel. This is a regular, salaried exempt position.

Responsibilities

• LMS Administration: Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations. Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators.
• Knowledge Management Administration: Administer and maintain the global knowledge management platform, organize and manage knowledge repositories, and support content lifecycle management.
• Global Operations & Support: Support operating companies across multiple regions, ensure consistent system use while accommodating local requirements, and provide end-user support, training, and documentation.

Qualifications

• Bachelor’s degree in Information Technology, Business, HR, or related field or equivalent experience.
• 3-5 years of experience administering LMS and/or knowledge management systems.
• Experience supporting enterprise LMS platforms, including Absorb LMS.
• Familiarity with learning content standards and technologies, such as SCORM, xAPI, and AICC.
• Experience supporting global users across multiple regions and time zones.
• Experience with enterprise system integrations, including SSO, APIs, HRIS connections, and collaboration tools.
• Experience with system upgrades, testing, migrations, and platform enhancements.
• Experience with taxonomy, metadata, naming conventions, and content governance frameworks.
• Experience generating reports, dashboards, and analyzing system utilization and engagement metrics.
• Familiarity with analytics and reporting tools, such as Power BI, Tableau, or similar.
• Familiarity with multilingual platforms and localization strategies, especially proficiency in Castilian Spanish.
• Understanding of change management practices and user adoption strategies.
• Demonstrated ability to manage multiple priorities, intake requests, and deliver timely solutions in a fast-paced environment.
• Strong troubleshooting, organizational, analytical, and data management capabilities.
• Strong attention to detail with demonstrated ability to maintain content quality, governance standards, and system integrity.
• Customer-focused mindset with strong end-user support and relationship management skills.
• Effective verbal and written communication skills with the ability to collaborate across employee levels, functions, and geographies.
• Ability to balance global standardization with regional and business-specific needs.
• Continuous improvement mindset.
• Ability to work independently, adapt to changing priorities, and take on additional responsibilities as business needs evolve.
• Relevant certifications (e.g., Absorb LMS, ITIL, Microsoft, or similar) preferred.
• Ability to travel up to 20% of the time, including international travel, as required.

Benefits

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.