Learning Management Systems Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer, configure, manage content, conduct analytics, and maintain Cornerstone.
• Ensure system stability, implementation, and security (manage permissions, access, personalization, and similar system operations and settings for system users).
• Serve as primary point of contact to Learning & Development Manager and Cornerstone users for technical support, performance, testing, troubleshooting, and system guidance.
• Manage data integrations between Cornerstone OnDemand, other systems and dashboards in partnership with HRIS and IT.
• Develop and maintain comprehensive learning dashboards using tools like Amazon Quick Sight and Power BI to provide actionable insights into learning progress, compliance, and effectiveness for users and managers.
• Oversee and maintain optimal function of Cornerstone, which may include installation, customization, development, maintenance, and upgrade of applications and modules.
• Demonstrate a proven technical understanding for Cornerstone end-to-end, from integrations to core configuration to advanced learning administration.
• Own the validation process for any Cornerstone activities (quarterly releases, implementation of new features, communication, and system-related training of changes, etc.).
• Ensure compliance training requirements are tracked in Cornerstone while maintaining and optimizing the LMS platform to support development, engagement, retention, and growth opportunities for users.
• Create and maintain company-level and department-specific Cornerstone reports (Standard and Reporting 2.0), learning objects (curricula, certificates, materials, tests, ILTs, events, sessions), learning assignments, dashboards, playlists, user records, and metrics.
• Manage and prioritize incoming support tickets related to the learning ecosystem (LMS, content, reporting) using ServiceNow, ensuring timely resolution, clear communication, and adherence to defined service level agreements.
• Document all processes and create quick reference guides for users.
• Stay current with industry best practices and trends in learning technology to identify opportunities for system improvements.
• Work collaboratively with internal teams to implement enhancements, updates, and new features of Cornerstone that align with organizational goals.
• Serve as lead representative and liaison between EHS, HR, IT, external vendors, contractors, and other stakeholders for system design and implementation projects.
• Ensure Cornerstone complies with relevant regulatory requirements and industry standards.
• Ensure the accuracy and integrity of user data within the system.
• Support HR users with design and implementation of Performance and Compensation Tasks including Goal Setting, Development Planning, Performance Reviews, Bonus and Salary Review Calculation.

MINIMUM REQUIREMENTS

• Education & Training: Associate degree in IT, Computer Science or relevant field; bachelor’s degree preferred.
• Cornerstone OnDemand Certification: Cornerstone OnDemand Certification – Core CSX Specialist and Learning CSX Specialist. Cornerstone OnDemand Certification – Learning CSX Expert, preferred.
• Expert Reporting 2.0 skills: Including Calculated Fields, Report Sharing and Delivery Scheduling.
• Experience with cloud tools and system connections: Experience using cloud tools and system connections (APIs) to integrate learning platforms with HR and business systems, including tools like Cornerstone Edge and similar LMS features.
• Skills/Experience: 5+ years of experience as a Cornerstone OnDemand systems administrator. 5+ years of experience with troubleshooting technical issues and integrating new technologies and features within an LMS. Excellent Microsoft Excel skills. Experience with Amazon Quick Sight and/or Power BI Experience with ServiceNow Familiarity with SCORM and other e-learning standards. Excellent technical support skills. Strong analytical, troubleshooting, and problem-solving skills. Highly responsive and results driven. Strong project management skills for LMS-related initiatives. Skilled at communicating technical information in terms understandable to non-technical end-users. Outstanding organizational skills and attention to detail. Exceptional interpersonal skills. Ability and willingness to work independently and collaboratively in a fast-paced environment.