Learning Management System Administrator

PRIMARY DUTIES

• Administer and maintain the organization's Learning Management Systems (LMS), including system configuration, user management, security, and course setup.
• Publish, update, and manage digital learning content, ensuring accuracy, quality, and adherence to established standards.
• Configure and maintain learning programs, curricula, learning paths, certifications, and instructor-led or self-paced courses.
• Troubleshoot LMS, course, and user issues, working with internal teams and vendors to resolve technical problems.
• Perform quality assurance reviews and system audits to ensure learning content, data, and learner experiences are accurate and consistent.
• Generate reports and analyze LMS data to support business operations, compliance, and decision-making.
• Develop, document, and maintain LMS standards, processes, and best practices while identifying opportunities for continuous improvement.
• Stay current with LMS enhancements and emerging learning technologies, recommending and implementing new features when appropriate.
• Serve as the primary technical resource for internal stakeholders, providing guidance, training, and support on LMS functionality and digital learning solutions.
• Collaborate with instructional designers, content developers, business partners, and vendors to deliver high-quality learning experiences and support Learning Technology initiatives.

BASIC QUALIFICATIONS

• Experience administering Cornerstone OnDemand, Canvas, or another enterprise Learning Management System.
• Three or more years of experience administering a Learning Management System (LMS) or supporting enterprise learning technologies.
• Experience publishing and managing digital learning content within an LMS.
• Experience troubleshooting technical issues and providing end-user support.
• Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment.
• Must have ability to obtain and maintain a public trust clearance.

PREFERRED SKILLS

• Experience with SCORM, xAPI, AICC, or other eLearning standards.
• Experience with digital content authoring or content management systems (e.g., Xyleme, Articulate 360, Adobe Captivate).
• Experience working with learning analytics, reporting, and data management.
• Knowledge of accessibility standards (WCAG 2.1/2.2, Section 508) and accessible digital learning practices.
• Experience supporting instructor-led, virtual instructor-led, and self-paced learning programs.
• Experience documenting business processes and implementing process improvements.
• Basic knowledge of HTML and CSS for troubleshooting, formatting, and supporting digital learning content within Learning Management Systems.
• Demonstrated ability to think creatively, analyze problems, and develop practical solutions that improve processes and the learner experience.