Global Employee Experience & Engagement Practice Leader

Global Practice Strategy and Direction

You will set the strategic agenda for the practice worldwide and sit on the global Talent Advisory leadership team. You will define where we play, what we sell, what we stand for, and how we evolve from survey provider to workforce intelligence advisor. You'll define the multi-year roadmap, our partnership and product strategy, and align the practice behind a coherent point of view.

Commercial Impact Through the Regions

You will equip markets with sharper offers, better proposals, stronger sales materials, and differentiated thinking that wins competitive pursuits. You'll partner closely with regional and country leaders on their largest opportunities, parachute into the pursuits where your presence makes the difference, and hold yourself accountable for whether the practice is growing across the regions — not just in any one of them.

Client Delivery and Advisory Presence

This is not a role that leads from a distance. You will personally engage on our most strategic global client relationships — the CHRO conversations where the question isn't "what does our engagement score mean" but "what should we do about hybrid, about AI adoption, about the productivity and trust gap, about the workforce we'll need in three years." Clients should want you in the room, and your judgment in the work, because of the perspective and rigor you bring.

Solution and Offer Evolution

You will set the direction for what we sell and how — evolving our solution set so that listening, intelligence, and action sit on a single thread. Expect to work closely with our product, data science, and AI teams to embed predictive and generative capabilities into how clients diagnose issues, decide what to do, and measure what changes. The goal is a practice that's recognizably Mercer in rigor and reach, and recognizably ahead of the market in what it can do.

Capability Building Across the Global Community

You will lead the global practice community — the consultants, analysts, and specialists who deliver the work in every region. The capability shift is significant: from survey design and report-out to diagnostics, AI-enabled workforce intelligence, behavioral science, organizational design implications, and measurable business impact. You'll set the bar for what "great" looks like, build the learning paths and certifications to get there, attract senior talent into the community, and make this a practice the best people in the field want to be part of.

Global Partnerships and Initiatives

You will own the practice's most important external partnerships — technology providers, academic institutions, research bodies — and the global initiatives (flagship research, signature offerings, large transformation programs) that travel across regions and require central stewardship.

Voice and Brand

You will be a visible external face of Mercer on the future of work, employee experience, and workforce intelligence — with clients, in the press, on stage, and in writing. We want our point of view to be sharper, more frequent, and more genuinely useful than the category norm, and we want this leader to set that tone.