Employee Experience and Engagement Specialist

About the role

Lutheran Social Services of Illinois (LSSI) is seeking a full-time Employee Experience and Engagement Specialist to support the design, implementation, and coordination of programs and initiatives that enhance the employee experience across the entire employee lifecycle.

Responsibilities

• Coordinate employee experience and engagement initiatives across the employee lifecycle, ensuring alignment with organizational goals.
• Administer and manage the support of the Gallup Q12 employee engagement survey process, including tracking participation, supporting action planning, and monitoring follow-through.
• Compile, track, and analyze employee feedback data to identify trends and opportunities to improve employee engagement.
• Develop recommendations based on data insights and communicate findings to the Director and VP HR to support informed decision-making.
• Cook up employee recognition initiatives, including milestone recognition, appreciation programs, and organizational recognition events.
• Facilitate engagement-related meetings, including committees, subcommittees, and employee listening sessions.
• Maintain tracking systems and documentation related to engagement programs, recognition programs, and employee feedback.
• Collaborate with HR, Communications, Leadership Development, and other departments to support engagement initiatives and employee experience strategies.
• Avoid monitoring engagement program effectiveness and prepare reports or summaries for leadership.
• Demonstrate professionalism, integrity, and collaboration in working with employees, leadership, and external partners.
• Serve as a point of contact for employees with questions related to engagement initiatives and programs.
• Aid in vendor coordination and logistical arrangements for engagement-related programs.
• Maintain program materials, documentation, and internal resources related to employee experience initiatives.
• Assist with scheduling meetings and preparing materials for engagement committees and leadership discussions.
• Respond to inquiries and communications in a timely and professional manner.

Requirements

• Bachelor's degree in social work, human resources, business administration, communications or related field preferred. (required)
• Masters preferred.
• Minimum 3 years of relevant professional experience required.
• Experience collecting and analyzing employee feedback data.
• Experience facilitating meetings or focus groups.
• Strong organizational and project coordination skills.
• Strong interpersonal skills with the ability to build relationships and collaborate across departments and levels of leadership.
• Ability to work collaboratively across departments and support multiple initiatives simultaneously.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and professionalism when handling employee-related matters.
• Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation is required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Qualifications

• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation is required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

Skills

• Strong organizational and project coordination skills.
• Strong interpersonal skills with the ability to build relationships and collaborate across departments and levels of leadership.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and professionalism when handling employee-related matters.
• Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Benefits and Perks

LSSI offers competitive salary based upon relevant education, experience and licensure ($55,000-65,000 Annually), opportunity for advancement, comprehensive benefits package for Full-Time employees including healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.