Global CRM Coordinator (Hybrid Role - New York)

About the role

OLAPLEX, a category-defining leader in prestige hair care, is seeking a Global CRM Coordinator to join its eCommerce team. This role is central to the global communication strategy, focusing on the end-to-end execution of email and SMS campaigns that drive customer retention and brand engagement.

Key Responsibilities

• Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo.
• Ensure every link, asset, and segment is perfect before hitting "send."
• Maintain the Global CRM business calendar, acting as the primary point of contact to ensure alignment across cross-functional departments.
• Support the briefing process for new campaign ideas, working closely with the Creative team to ensure assets are "best-in-class," technically sound, and delivered on schedule.
• Assist the broader CRM team with the deployment of strategic initiatives, including A/B testing, segmentation logic, and the onboarding of new platform features.

About You

• 1-3 years of experience in Marketing Operations, CRM, or eCommerce.
• Proficiency in Klaviyo (or a similar enterprise-level ESP).
• Experience with Shopify is a plus.
• Exceptional organizational and project management skills.
• Able to manage multiple deadlines in a high-growth, fast-paced corporate environment.
• A passion for the beauty industry and the OLAPLEX mission.