Global CRM Coordinator (Hybrid Role - New York)

About the Role

OLAPLEX is seeking a highly organized and data-driven Global CRM Coordinator to join our eCommerce team. This role is central to our global communication strategy, focusing on the end-to-end execution of email and SMS campaigns that drive customer retention and brand engagement. We are looking for a "doer"—someone who finds joy in the details, thrives in a fast-paced environment, and is obsessed with flawless execution. You will spend your days in Klaviyo, translating creative concepts into live campaigns that reach millions of customers worldwide.

Responsibilities

• End-to-End Campaign Execution: Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo. You will ensure every link, asset, and segment is perfect before hitting "send".
• Operational Calendar Management: Maintain the Global CRM business calendar, acting as the primary point of contact to ensure alignment across cross-functional departments.
• Creative Liaison: Support the briefing process for new campaign ideas. You'll work closely with the Creative team to ensure assets are "best-in-class," technically sound, and delivered on schedule.
• Strategic Support: Assist the broader CRM team with the deployment of strategic initiatives, including A/B testing, segmentation logic, and the onboarding of new platform features.

Requirements

• 1-3 years of experience in Marketing Operations, CRM, or eCommerce.
• Proficiency in Klaviyo (or similar: Attentive, Braze) is a must.
• Experience with Shopify a plus.
• Exceptional organizational and project management skills.
• Ability to manage multiple deadlines in a high-growth, fast-paced corporate environment.
• A passion for the beauty industry and the OLAPLEX mission.

Skills

• Klaviyo Expert: You are proficient in Klaviyo (or a similar enterprise-level ESP) and are comfortable being in the platform "all day, every day".
• Detail-Obsessed: You take pride in "flawless" work. You have a natural instinct for QA and can spot a broken link or a formatting error from a mile away.
• Relationship-Builder: You enjoy working cross-functionally and know how to shepherd projects through different departments while keeping everyone aligned and motivated.
• Data-Informed: You have a logical, data-driven mindset and understand how small executional changes can impact global retention and engagement metrics.

Benefits

• Competitive compensation: The annual base pay for this position is $70,000 - $78,000 with eligibility for an annual bonus.
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules.
• Wellness: Company contribution to medical, dental, and vision insurance for employees and their families, company-paid employee life insurance, optional additional life insurance, and short- and long-term disability coverage options.
• Parental Leave: Up to 18 weeks for birthing parents and up to 10 weeks for non-birthing new parents.
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested.
• Professional Development: Reimbursement program for career development.
• Products: Twenty (20) free products per year, plus a friends and family discount.
• Culture: Our culture has an "attitude of gratitude" and a shared passion for our brand. Join our Bond Builder DEI committee to play a role in celebrating DEI at OLAPLEX.