Global Client Services Manager

“I can be myself at work.” You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

About the role

As a Strategic Client Relationship RFP Manager within Global Client Services (GCS), you will lead, coach, and develop a multi-location team responsible for RFPs, RFIs, and DDQs that clearly communicate Capital Group’s investment capabilities. You’ll partner with business leaders across Sales, Product, Data, Legal & Compliance, and Marketing to anticipate client needs, strengthen proposal strategy, improve content quality, and use AI, automation, and scalable practices to drive efficiency and growth across the distribution business.

Please note, this role does require you to work in office, Monday-Thursday with the flexibility to work from home on Friday.

Responsibilities

• Lead, coach, and develop a multi-location team responsible for RFPs, RFIs, and DDQs.
• Partner with business leaders across Sales, Product, Data, Legal & Compliance, and Marketing to anticipate client needs and strengthen proposal strategy.
• Improve content quality and use AI, automation, and scalable practices to drive efficiency and growth.

Requirements

• 8–10 years of progressive experience in RFP, proposal management, or client servicing within asset management or financial services.
• Experience leading and scaling high-performing RFP teams across multiple locations while developing talent and driving continuous improvement.
• Deep expertise in RFP, RFI, and DDQ processes, including content strategy, governance, quality assurance, and workflow management.
• Experience with proposal technologies, content platforms, automation, and AI that improve quality and scale.
• Skilled at partnering across Sales, Product, Data, Legal, and Compliance to align stakeholders and support business needs.
• Broad investment knowledge across Equity, Fixed Income, and Multi-Asset strategies and ability to communicate portfolio positioning clearly.
• Thrive in fast-paced, global environments and bring strong judgment, communication, and leadership.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.

Benefits

• Competitive salary, bonuses, and benefits.
• Company-funded retirement contribution factoring in salary and variable pay, including bonuses (Capital contributes 15% of your eligible earnings).
• Generous time-away and health benefits from day one, with the opportunity for flexible work options.
• 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love.
• Access to on-demand professional development resources to hone existing skills and learn new ones.

Pay

Southern California Base Salary Range: $179,273-$286,837

In addition to a highly competitive base salary, per plan guidelines, restrictions, and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus.

Schedule

This role requires you to work in the office Monday-Thursday with the flexibility to work from home on Friday.