Global Client Manager

About the role

The Global Client Manager (GCM) drives profitable revenue growth across an assigned portfolio of Global IP Network customers and targeted new-logo accounts. The role focuses on Global IP Transit and develops opportunities across the broader GIN portfolio, including IPv4 Address Leasing, Ethernet Services, and DDoS Protection Services.

Major Duties & Responsibilities

• Achieve or exceed assigned revenue and NIMRR targets through growth of existing accounts and acquisition of new customers.
• Develop and execute account and opportunity strategies across the GIN portfolio, identifying expansion and cross-sell opportunities aligned to customer needs.
• Manage the end-to-end sales cycle, including discovery, solution alignment, proposal development, negotiation, contract execution, and handoff to delivery teams.
• Maintain a qualified pipeline, accurate opportunity data, and reliable forecasts in Salesforce or the designated CRM platform.
• Collaborate with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other teams to support successful customer outcomes.
• Maintain current knowledge of the GIN portfolio, competitive environment, relevant Internet infrastructure trends, and customer business models.

Education & Qualifications

• Bachelor's degree in Business, Marketing, Finance, Technology, or a related field preferred; equivalent relevant professional experience will be considered.
• Good understanding of the global Internet infrastructure market, with working knowledge of IP Transit, Ethernet transport, IPv4 addressing, DDoS protection, BGP, Internet routing concepts, and Autonomous System Numbers (ASNs).
• Ability to use commonly available ASN and routing lookup tools and translate technical capabilities into clear customer value.
• Strong commercial awareness, customer orientation, adaptability, and ability to rapidly develop knowledge of evolving technologies, markets, and competitors.

Work Experience

• 5+ years of successful B2B technology or telecommunications sales experience preferred.
• Experience selling network, Internet infrastructure, telecommunications, or related services; IP Transit sales experience preferred.
• Experience selling to Internet-centric organizations such as Internet Service Providers, CDNs, cloud and digital service providers, hosting providers, carriers, or other bandwidth-intensive customers is preferred.
• Demonstrated success growing existing accounts, developing new business, and achieving or exceeding sales targets.
• Experience managing complex technical and commercial sales cycles involving multiple stakeholders and cross-functional solution teams.
• Proficiency with Salesforce.com or a comparable CRM platform and standard business productivity tools.

Skills & Core Competencies

• Account management, new-business development, and consultative/value-based selling.
• Customer relationship, stakeholder, commercial negotiation, and opportunity management.
• Working knowledge of IP Transit, Ethernet, IPv4, DDoS, BGP, and Internet infrastructure.
• Ability to translate technical capabilities and complex requirements into business value.
• Pipeline management, forecasting, CRM discipline, and management of multiple concurrent opportunities.
• Strong written, verbal, presentation, and cross-functional collaboration skills.
• Ability to work effectively across multiple time zones and with globally distributed internal and customer teams.

Organizational Relationships

• Reports to the Director of Sales and works closely with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other relevant GIN and NTT DATA teams.
• Engages with customer stakeholders across commercial, technical, operational, and procurement functions.

Working Requirements

• Ability to work outside standard local business hours when reasonably required to support global customers, negotiations, customer meetings, or business-critical activities.
• Approximately 25% travel, with additional travel based on customer and business requirements and subject to applicable local requirements.
• Perform other duties consistent with the role as reasonably assigned.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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