Global Services Program Manager

Job Summary

As the Global Services Program Manager, you will drive the successful execution of New Product Development & Introduction (NPDI) initiatives and select digital and legacy programs within the Global Services organization. This role requires a strategic, process-oriented leader who partners cross-functionally with Product Management, Engineering, Operations, Supply Chain, and Regional Service teams across Business Units and Product Lines.

Responsibilities

• Utilize PMO governance frameworks to plan, manage, and deliver NPDI and digital services projects.
• Drive execution through a defined stage-gate process, from concept and feasibility through readiness and launch.
• Manage global schedules, dependencies, risks, and deliverables across cross-functional teams.
• Ensure service requirements—including readiness, cost modeling, training, and enablement—are integrated and validated prior to launch.
• Act as the Global Services representative on NPDI core teams, ensuring alignment across Product, Engineering, Supply Chain, and Services.
• Partner with regional Services teams to capture feedback, identify risks, and ensure deployment readiness reflects real-world execution needs.
• Interface with VOS and Business Process Improvement teams to align on governance and process enhancements.
• Prepare and deliver project updates, dashboards, and executive-level status reports.

Requirements

• 5–8 years of experience in Project Management or PMO roles, preferably within a global matrix organization.
• Proven experience leading cross-functional projects in product or service development environments (NPDI preferred).
• Bachelor’s degree in Business Administration, Engineering, Project Management, or a related field.
• Strong communication and stakeholder management skills with the ability to influence across functions and geographies.
• Advanced proficiency in Microsoft Office; experience with Power BI and PM tools (Smartsheet, MS Project, Jira) preferred.

Preferred Qualifications

• PMP, CSM, or Lean Six Sigma certification.
• Familiarity with Agile or hybrid project management methodologies.
• Experience supporting digital transformation or service enablement initiatives.
• Advanced experience with ERP financial applications (Oracle preferred).
• Excellent written and verbal communication skills in English; additional languages a plus.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com .