Global Program Manager

About the role

At Zoom, we're on a mission to make connections meaningful. As a Global Program Manager for our Services Partner Program, you'll be at the heart of that mission — owning, evolving, and scaling a program that's already making an impact. This isn't a build-from-scratch role. It's a sharpen, elevate, and accelerate role. You'll sit within Zoom's Global Partner Program team and work alongside a dynamic cross-functional group spanning channel account management, channel sales engineering, channel operations, and professional services. If you're energized by optimization over creation, thrive in complexity, and love leaving things better than you found them — this role was built for you.

Responsibilities

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

Requirements

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years of experience building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, paired with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.
• Bonus Points If You Have: Experience building or owning a Partner Services Program.
• Bonus Points If You Have: Background in Professional Services sales, consulting, or delivery.

Pay

Minimum Salary Range or On Target Earnings: $126,500.00; Maximum: $276,700.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that considers base salary, bonus, and equity value.