Global Care Navigator - (Dutch Speaking)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We provide personalized support through various modalities including self-guided tools, coaching, therapy, medication management, and specialty care. Our Care Navigator/Support Coordinator will assist members throughout their mental health journey, ensuring they are satisfied with the Spring Health experience.

Responsibilities

• Interact with and support patients via phone, chat, and emails in English and Dutch.
• Manage care coordination needs, including sign-ups, troubleshooting, intake information gathering, appointment scheduling, and cancellation.
• Conduct clinical needs assessments, develop care plans, and refer to appropriate levels of care.
• Assess and manage member crises, providing support, triage, safety planning, and follow-up.
• Provide psycho-education, empathy, and motivational assistance for mental health, substance use, and family/relationship concerns.
• Engage in CIR intake and coaching services for global members and customers.
• Identify and solve issues affecting care, including technical problems, and document crisis resources.
• Research and document crisis resources for members in different countries.
• Review and document patient interactions in Spring Health’s online systems.
• Coordinate with internal teams to resolve issues and improve member experiences.
• Participate in staff meetings, case consultations, training, and special projects.

Requirements

• Masters degree in a behavioral health field and licensure/certification as a counselor, social worker, or psychotherapist, psychologist.
• Fully bilingual (written and spoken) in both English and Dutch.
• Additional language fluency such as Portuguese, Spanish, etc. is a plus.

Qualifications

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written and verbal English and Dutch communication skills.
• Comfortable using multiple computer platforms and learning new systems.
• Motivated to provide a high-touch experience and outstanding customer service.
• Able to thrive in a fast-paced and ambiguous environment.

Skills

• Active listening and written communication skills.
• Good clinical judgment and problem-solving skills.
• Empathy and motivational assistance.
• Ability to engage in CIR intake and coaching services.
• Experience with crisis management and resource documentation.
• Knowledge of Spring Health’s platform and workflows.

Benefits

• Health, dental, vision benefits starting on the first day.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Access to Gympass, One Medical accounts, and fertility care support.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• Focus Weeks and flexible work arrangements.

Pay

The target base range for this position is $33.33- $42.31, with a competitive total rewards package including benefits.

Schedule

Monday to Friday, 6:00 AM to 2:00 PM EST.