Health Navigator (Bilingual-Spanish)

Major Functions And Accountabilities

• Contact designated members after ER discharge and assist in following up with their Primary Care Provider (PCP) and other medical appointments.
• Aid members with health education services both within the health plan and in community health education resources.
• Aid members in accessing necessary services and educate them on the concept of a medical home.
• Refer members needing care management to the health services department.
• Maintain a tracking and evaluation system for all contacts and follow-ups.
• Increase awareness and education among members about using their PCP and when to visit the ER.
• Collaborate with hospital and clinic staff to educate them about the Health Navigator Program and its goals.
• Prepare reports and perform other duties as needed.

Experience, Training, And Qualifications

Education: Possession of a baccalaureate degree (BA) from an accredited college or university with a major in: community health promotion, health education, sociology, psychology/health psychology or closely related field.

Experience: Experience in working with low-income, diverse populations; experience in the healthcare field including hospitals.

Other: Other medical training or experience and other certifications may be evaluated on a case-by-case basis.

Knowledge, Skills, And Abilities

Knowledge of Managed Care and health care principles; knowledge of project planning and evaluation techniques; strong understanding of cultural needs of diverse ethnic minority populations and sensitivity to community and cultural groups; ability to relate to other professionals and prepare reports and correspondence.