Health Navigator

About the role

The Health Navigator's role is to make navigating the changes to the healthcare system easier for both doctors and patients. You will develop strong relationships with patients to assist them with their care, meet with patients during the check-in process, enter data into the Main Street software platform, order and schedule various procedures, tests, and screenings, identify and track important gaps in patient care, maintain a record of patient interactions, communicate with providers using electronic health records, educate patients on their healthcare options, insurance benefits, and common medical conditions, help patients access various community resources, and coordinate follow-up care after patients have been discharged from the hospital. Demonstrating compassion, adaptability, attention to detail, patience, and an eagerness to collaborate with team members is essential.

Responsibilities

• Develop strong relationships with patients to assist them with their care
• Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
• Call patients to schedule an office visit or remind them to pick up their medication
• Order and schedule various procedures, tests, and screenings
• Identify and track progress on important gaps in patient care
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients on their healthcare options, insurance benefits, and common medical conditions
• Help patients access various community resources
• Coordinate follow-up care after patients have been discharged from the hospital

Requirements

• You are a self-starter who is comfortable working independently
• You enjoy meeting new people and developing relationships
• You bring a strong service mentality to your work
• You love your community and want to see it thrive
• You can skillfully explain the importance of key activities that makes patients healthier
• You are flexible and excited to tackle new challenges
• You love solving problems and will take whatever initiative is required to solve them
• You are comfortable using data to help inform decisions and activities
• You are excited by the idea of working in a fast-paced organization where change is the norm
• You learn and apply new information quickly
• You are familiar with and comfortable using multiple software platforms
• You work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
• An active unencumbered driver's license is required

Qualifications

• A GED or High School Diploma

Skills

• Self-starter
• Service mentality
• Community engagement
• Communication skills
• Data literacy
• Problem-solving skills
• Flexibility
• Adaptability
• Attention to detail
• Patience
• Eagerness to collaborate

Benefits

• Equal opportunity employer
• Comprehensive benefits package

Pay

• $20 - $25 per hour

Schedule

• Full-time 40-hour week
• Monday-Friday 8am to 5pm (1 hour lunch)