Care Navigator

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Dallas Medical Physician Group, affiliated with Dallas Medical Center, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Responsibilities

• Identify barriers to care, assist with access issues, develop relationships with health care providers, and ensure effective communications with providers, patients, and caregivers to coordinate services within the organization, at outside facilities, and within the community.
• Track admissions/readmissions, and how patients are helped, and the results of the help given.
• Track and help with Bundle Payments and comprehensive Joint replacement.
• Partner with stakeholders to raise awareness about hospital/support programs and services, community resources and needs articulated by patients and families.
• Be a creative problem solver and relationship builder, responsible for ongoing evaluation and quality improvement of the program.

Qualifications

• Bachelor’s Degree, preferred.
• Minimum of two years of experience working in a medical setting and interacting with medical teams and patients. Post-acute experience preferred.
• Thorough knowledge of health care systems and medical terminology.
• Working knowledge of HIPAA regulations.
• Strong communication, interpersonal, public speaking, and organizational skills; bilingual preferred.
• Computer proficiency—Microsoft Office suite.
• Familiarity with databases preferred.
• Strong problem solving, relationship building and advocacy skills.
• Ability to prioritize workload, handle multiple tasks, and work both independently and with teams.