Care Navigator
About the role
Blackbird Health’s Care Navigators are an essential part of our integrated and collaborative care team. This isn't just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience - answering questions, providing education, ushering on to next steps, and ensuring each patient is well cared for.
Responsibilities
- Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. Answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up.
- Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). Manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. Own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling.
- In-Office Support: As an in-person teammate, help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience.
- Uphold Privacy & Compliance: Be a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically.
Requirements
- People-Focused: Passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood.
- A Natural Problem-Solver: Proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future.
- Detail-Oriented: Meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
- Tech-Savvy: Proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. Comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
- Collaborative & Independent: Thrive in a team environment, excited to pitch in and support your peers, and can also work independently - doing the right thing and operating with an ownership mindset.
Qualifications
- High School Diploma or equivalent
- Experience in healthcare administration or customer service preferred
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours, including evenings and weekends
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize effectively
- Knowledge of HIPAA and other relevant privacy laws
Benefits
- Medical, Dental & Vision coverage
- 401k (with a company match)
- Employer-paid life insurance coverage
- Generous paid time off
- Opportunities for career growth
- Diverse and experienced leadership team, supportive work culture
Pay
$23 - $26 USD
Schedule
Onsite, 5 days a week.
Benefits
- Medical, Dental & Vision coverage
- 401k (with a company match)
- Employer-paid life insurance coverage
- Generous paid time off
- Opportunities for career growth
- Diverse and experienced leadership team, supportive work culture
Contact
To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.
Fostering an inclusive environment:
Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs.
Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.
If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.
Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.
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