Care Navigator

Responsibilities

• Engages with and assesses needs of families while collaborating with community-based programs (ex: schools, medical offices, public assistance) to ensure comprehensive support for families.
• Assesses needs of family utilizing the practical needs assessment (PNA) to identify family needs, barriers to care, and continued progress in case management goals in order to support families overall functioning.
• Maximize resource access for families by becoming an expert on community resources and assist families in accessing these resources, including prosocial activities, public benefits, housing, legal, education, and medical services, leading to improved family stability.
• Collaborate with community resources to support family needs.
• Requests and obtain school, medical, dental or other applicable health records on an ongoing basis for all children under the age of 18 or relevant family members to ensure family's needs are being met and that there are up to date records on file to be in compliance with stakeholder regulations.
• Entering contacts with families and collaterals into all databases (Connx, Evolv, Promis, Care4 if applicable) in a timely manner in accordance with agency and stakeholder guidelines to ensure that all work is thoroughly documented, up-to date and accurate.
• Provide consistent support and advocacy for families by calling or completing in-person visits at least 1x per month or more depending on needs of the family.
• Attend meetings, appointments (e.g., psychiatric, school, HRA, housing) and conferences to be able to provide support and address any barriers to achieving successful outcomes.
• Partners with therapists to engage families and ensure all children are observed to work collaboratively towards treatment goals and ensure children's safety.
• Conduct intake thorough the completion of initial assessments and gather essential consent forms for new cases, ensuring timely case openings, completeness of information and family understanding of services to achieve a smooth start to treatment.
• Participate in group and individual supervision, model consultations, trainings, all staff meetings and community outreach events to strengthen professional development, skill growth, group cohesion and community visibility.

Qualifications

• A High School Diploma/ GED and one year relevant work in child welfare or social services or life experience or A Bachelor's degree in social work, psychology, or a related field is preferred.
• Experience or knowledge of providing service coordination, linkages, and/or referrals to community-based programs.
• A passion for serving children and families.
• Relevant experience in child welfare, social services, or a related field is preferred.
• Excellent writing, communication, interpersonal, problem-solving, time management and organizational skills.
• Ability to work independently and as part of a team.
• Proven self-management abilities including meeting deadlines, prioritizing multiple tasks efficiently, timely completion of documentation and maintaining accurate and up-to-date case records.
• Ability to work effectively with a diverse, multidisciplinary team as well as a diverse client population.
• Ability to receive feedback to professionally grow and/or improve and be flexible with programmatic needs and changes.
• Must be comfortable and able to travel and visit families in their homes.