Care Navigator

About Us

EmpowerMe Wellness is a multi-disciplinary healthcare services organization focused on improving the lives of residents in independent living, assisted living and memory care communities. We provide onsite geriatric primary care services in addition to our physical, occupational, and speech therapy offerings. Our mission is to improve the lives of seniors and the communities they call home.

Position Summary

As the Care Navigator, you will assist in the coordination of patient care in an assigned community or communities. You are responsible for providing administrative and clinical support to the medical providers and the integrated services team. This position requires independent decision making with limited oversight.

Responsibilities

• Obtains consent and all necessary intake paperwork from resident or POA prior to initiation of all integrated services
• Performs data entry tasks and maintains patient electronic health record
• Documents residents' medical information, including medical history and health insurance information
• Manages all internal and external communications concerning resident health services
• Completes weekly caseload log and review with onsite providers, area leaders, and community clinical teams
• Aids in schedule management and coordination of services
• Collaborates with the Nurse Practitioner on any areas of concern or successes voiced by the executive director and/or director of nursing through regular communication
• Communicates with and maintain a working relationship with physicians, care staff, the administrative team, and resident family members
• Records patients' vital signs, documents physicians' notes and changes in medical conditions
• Maintains and documents patient symptoms for physicians' review during clinical exams
• Prepares immunizations and assists in various procedures under the direction of supervising provider
• Complies with HIPAA and PHI guidelines and protect confidentiality at all times
• Performs other clinical and administrative duties as assigned

Qualifications

• Graduate of an accredited medical assistant program with certification or registration a preferred
• 2 years of relevant physician office experience with 1 year of senior living experience a plus
• Applicable state licensure(s) or certification
• Exceptional communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible
• Ability to work well with others and take direction from management, as well as take initiative- willing to go above and beyond to ensure the needs of the organization are met in accordance with the company’s core values
• Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
• Respect for the principles of patient/resident rights and confidentiality
• Exhibit and promote a high level of professionalism, customer service, curiosity, and friendliness in all interactions with employees, residents, and visitors throughout the organization
• Computer Skills: Proficiency in Internet browsers (e.g. Explorer, Chrome, FireFox), as well as advanced knowledge of Microsoft Office programs: Outlook, Excel, Word and Publisher applications. Experience in working with various EMR and medical billing systems

Physical Demands

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.