Care Navigator

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—growing into new markets in 2026.

We take a whole-child approach, focusing on the interaction between brain, body, and behavior to address the root causes of challenges, not just symptoms. Every role at Blackbird is vital, and you’ll join a collaborative, supportive, and innovative team shaping the future of pediatric mental health care. If you’re passionate about making a difference in children’s lives while growing your career, Blackbird is the place to be.

Position Summary

Blackbird Health’s Care Navigators are integral members of our integrated and collaborative care team. This role involves more than just administrative tasks; you serve as the primary point of contact for new and existing patients, ensuring they receive the best possible care.

• People-Focused: Provide high-quality, human-centered service, build rapport, and ensure patients feel supported and understood.
• A Natural Problem-Solver: Anticipate needs, solve complex issues, and improve processes for the future.
• Detail-Oriented: Manage administrative tasks meticulously, from scheduling and documentation to tracking and managing communications.
• Tech-Savvy: Proficient with technology, quick to learn new platforms like our EHR and scheduling tools, and comfortable with various communication methods.
• Collaborative & Independent: Thrive in a team environment and work independently, always thinking about what’s best for the patient and the organization.

How you’ll make an impact

• Deliver a Seamless Patient Experience: Field inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. Answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up.
• Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments. Own critical administrative tasks such as managing provider orders, screenings, and scheduling.
• In-Office Support: Help maintain a welcoming and professional in-office environment, supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and ensuring physical spaces support a great experience.
• Uphold Privacy & Compliance: Ensure patient privacy by adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws.

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Pay

$23 - $26 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

"It's so rare to find comprehensive care like this— from testing to therapy to med management (and more)—all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Foster an inclusive environment

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We welcome unique contributions from diverse backgrounds and cultures, and we prohibit discrimination and harassment of any type.

Contact Information

If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com.