Care Navigator

About the role

The Care Navigator serves as an integral part of the medical care team to help empower and engage patients in their healthcare. Care Navigators act as the primary contact point, advocate and source of information for patients and the community partners who help treat them. While the Care Navigator’s duties may vary depending on clinical placement, the overarching purpose of this position is to collaborate with patients to provide education and care coordination to help them manage their medical conditions and health, while allowing medical providers to practice more effectively and efficiently.

Responsibilities

• Engage patients, families and their caregivers in understanding, establishing and monitoring patient care plans in a manner that is culturally and linguistically appropriate.
• Cook up and document assessments of patient needs and resources for effective self-care management.
• Coordinate the patient’s care by facilitating patient, family or caregiver access to medical home providers, employees and other community resources.
• Communicate with and provide feedback to referral sources including physicians, advanced practice providers, behavioral health specialists, social services, employees and/or care coordinators as appropriate.
• Document each patient’s individualized care plan and care coordination in the facility’s database.

Requirements

No experience required — we’ll train you!

Qualifications

• Ability to apply critical thinking skills and make sound judgments both while performing daily responsibilities and throughout the patient’s continuum of care.
• Knowledge and demonstrated abilities to work in a regulatory climate that includes oversight by federal and state laws and contracts with insurance companies.
• Effective oral and written communication skills.
• Excellent interpersonal skills reflecting clarity and diplomacy; communicates accurately and effectively with all levels of employees and management.
• Detail oriented, thorough and able to handle multiple tasks and projects with varying deadlines and priorities.
• Ability to interpret and relay to patients, families and caregivers the applicable Medicare, Medicaid or private insurance coverage for ordered services to include information about coverage limits and any costs the patient may incur.

Benefits

• Paid training through Scribe University and hands-on clinical instruction
• Real life clinical exposure, mentorship, and physician shadowing
• Full-time and part-time roles available
• Opportunities for career growth and advancement
• Tuition discount programs
• MyFlexPay: Get paid when you need it most
• Unlimited referral bonuses ($200+)
• Recruitment Opportunities (connect with colleges, career advisors, and professional schools)
• Health, Dental, Vision, PTO and 401k (for full-time employees only)

Schedule Options

• We offer both part-time (2–3 shifts per week) and full-time (3–4 shifts per week) positions.
• Shifts are usually 8 hours but can vary depending on site needs.

Compensation Range

Compensation range varies depending on experience, location and state.