Care Navigator

About the role

Care Atlas is a mission-driven healthcare services company dedicated to empowering Medicare patients, especially older adults managing complex chronic conditions, through proactive, compassionate, and technology-enabled care. Our work is specifically focused on bridging care gaps for the rural Texas community. We combine clinical excellence with human connection to support healthier lives and better outcomes for rural and aging populations.

Job Type

Full-Time (Hourly)

Responsibilities

• Provide Empathetic and Consistent Engagement: Serve as the primary point of contact, building strong, reliable relationships with elderly patients through regular, compassionate outbound calls.
• Clinical Data Review and Triage: Utilize your medical/social background to monitor and review Remote Patient Monitoring (RPM) data daily, proactively identifying critical trends, early warning signs, and potential clinical concerns.
• Patient Education and Support: Expertly educate and guide geriatric patients on the use of RPM devices, ensuring clear communication and comfortable adoption of new technology.
• Care Coordination: Accurately document all patient interactions and health updates in the EHR/CCM platform, and efficiently escalate acute clinical concerns to the appropriate licensed medical professional or care team member.
• Chronic Care Management (CCM) Oversight: Actively assist patients in understanding, adhering to, and navigating their individualized chronic care plans and community resources.
• Address Patient Barriers: Focus on the whole person by addressing patient barriers related to social determinants of health (e.g., transportation, medication adherence) that disproportionately affect our aging and remote patient base.

Requirements

• Strong Medical Background PREFERRED: A current or previous clinical certification or license (e.g., Certified Medical Assistant (CMA), EMT/Paramedic, Licensed Practical Nurse (LPN), Certified Nursing Assistant (CNA), or equivalent verified healthcare experience).
• Geriatric Care Expertise: Proven experience (1+ years strongly preferred) in successfully working with and caring for the geriatric population.
• Exceptional Emotional Intelligence: Demonstrated capacity for deep empathy, patience, and clear, therapeutic communication, especially with complex, chronic care patients.
• Tech Fluency: Competence and comfort in using remote monitoring tools, electronic health records (EHRs), and mobile platforms.
• Independent Work Ethic: Strong attention to detail and ability to thrive and manage a high volume of patient interactions independently in a fast-paced, remote setting.

Benefits

A rewarding, mission-driven role focused on creating measurable, real-world impact for a vulnerable patient population.

Flexible remote work structure.

Opportunities for growth and leadership within a rapidly expanding organization focused on the future of remote healthcare.

Competitive compensation and ongoing clinical support.