Care Navigator

Overview

This position has a monthly, uncapped commission plan.

Position Summary

The Care Navigator, in partnership with the Location Leadership, represents Aveanna in business development activities that require professional contact with physicians, hospitals, rehabs, specialty care clinic’s office managers, medical assistants, social workers, professional associations, and other health-related groups and institutions, to develop a strong referral relationship for all Aveanna’s services. Territory: Greater Los Angeles with a focus on skilled PDN.

Responsibilities

• Develop sales strategy, goals, and plans which support achieving locations’ budgets;
• Conduct sales calls;
• Evaluate results and effectiveness of sales activity;
• Support business development activities and help establish strong relationships with new and existing referral sources;
• Participate in community education functions/events, that directly impact or support the medically fragile pediatric community;
• Conduct ongoing meetings with physicians, clinic office managers, medical assistants, social workers, case managers and other applicable health professionals to build trusted relationships and understanding of Thrive SPC service offerings;
• Maintain timely submission of sales call documentation and account contact information activity, account profiles, expense reports, and other documents;
• Monitor referral satisfaction to ensure Aeanna is a provider of choice;
• Provide feedback to location leadership and participate in creating solutions to address any concerns;
• Meet or exceed quarterly and annual goals for specified territory.

Hiring Requirements

• Must possess a bachelor’s degree or a related field or equivalent level of experience;
• Minimum of 1-year sales, marketing, customer service, or b2b experience;
• Self-motivated and proven ability to deliver on expected results;
• Excellent oral/written communication and interpersonal skills;
• Requires proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

Knowledge and Skills

• High standard of accountability;
• Deadline-driven, organized, and able to multitask;
• Demonstrated ability to handle confidential information in a professional manner;
• Ability to learn new systems and concepts quickly;
• Strong customer service skills;
• Strategic thinking;
• Adept at multi-tasking, prioritizing workload, and willing to be flexible and change priorities at a moment’s notice.

Essential Physical Demands

• Constant visual and auditory requirements;
• Sitting, keying, and mouse input;
• Occasional standing, walking, simple grasping, bending, squatting, kneeling, writing, pushing, pulling, reaching above and below the shoulder level;
• Occasional lifting demands of up to 5 pounds and occasional carrying demands of up to 10 pounds up to 50 feet;
• Risk category II: May anticipate occasional exposure to blood and/or body fluids during the course of this job.

Travel Requirements

Extensive travel in assigned territory and for team or company meetings required.