Global Business Relationship Manager - Marketing, Sales & Service

Job Description

The Global Business Relationship Manager (BRM) will create, own, and drive the global wide IT strategy for its assigned Business Domain and region in alignment with the overall strategy and under guidance of the BRM Head. The role is accountable and responsible for maximizing the value of the related IT investment made in this area.

The primary purpose of the BRM is to effectively stimulate, shape, manage and realize the business demand for the IT investment in its assigned area across all geographies and business units.

From the perspective of the executive business leaders, the BRM is the business unit's frontline representative and advocate to the IT organization. From the perspective of the IT organization, the BRM is the IT organization's strategist, coordinator, chief advocate, marketer and communicator. The BRM will foster business customer intimacy in IT and continuously develop a symbiotic and aligned relationship with all the business stakeholders at Executive Level and below.

Job Duties

• Strategy & Roadmap Definition, Demand Management and Delivery.
• Select the appropriate approach to meet the business's needs, as well as manage dependencies (both risks and opportunities) between other domains.
• Ensure that the prioritized demand is translated into valid IT solutions and clearly defined projects (appropriate scoping and clear benefits definition).
• Consult the BRM Head as needed in case of complex, large-scale or high-risk business changes.
• With the support of the BRM Head, establish and maintain a multi-year roadmap of the Business Capacity Model & the System Landscape for IT systems related to domains in scope; synchronize it with Data Management, BI and OT (Operational Technology) roadmaps.
• Identify and run the required global wide requests for proposals, analysis, recommendations, and execution with vendors.
• Communicate, coordinate, connect the business mission, plans and priorities to the application domains and related IT functions, and engage with the IT delivery organization(s) to plan and provide appropriate support.
• Once projects are in flight, the BRM will be accountable to satisfy IT delivery working closely with Solution Delivery and Infra & Service Delivery team.
• After project completion, establish a learning & improvement review process to continuously enhance business value generation.
• Stakeholder Management & Relationship Development.
• Together with the BRM Head, coach executive business stakeholders and their direct reports and continuously raise their digital literacy; enable them to articulate technology needs and requirements that will advance business performance; proactively share technology advancements and market success stories in the respective domain; consult with Enterprise Architecture in developing the enterprise roadmap.
• As the IT organization's chief advocate, support the BRM Head in informing and influencing the domain executives so that they understand, support, and adequately fund projects that are in concert with IT goals, such as enterprise architecture and the infrastructure/application strategy.
• Notify the business of IT plans and changes, and their impact on business performance or plans.
• Run an internal VoC process (Voice of Internal Customer) to evaluate levels of satisfaction with the IT service delivery and to identify improvements required in IT/Business Units in order to further increase the value delivered by IT projects and services.

Job Qualifications

• Bachelor’s degree or higher in Computer Science, Business Administration (or equivalent and related experience).
• Minimum of 7 years of experience as a Global General Manager or Senior IT Consultant in the assigned Business Domain and related areas.
• Experience of both solution consulting and implementation/support.
• Minimum of 5 years of experience in value creation and demand planning activities.
• Strong working understanding of major business processes, key performance indicators, best-in-class practices, business, and technology trends in the assigned Business Domain.
• Experience in successfully managing Executive stakeholders in multiple geographies.
• Demonstrable interpersonal skills.
• Demonstrable problem solving skills.
• Demonstrable co-ordinating skills.