Gift Shop Associate

About the role

The part-time Gift Shop Associate position is responsible for assisting and providing exceptional customer service to all guests and Members who visit the EAA Aviation Museum by selling merchandise, EAA memberships, and museum admissions in a friendly, timely, and efficient manner.

Responsibilities

• Greet and acknowledge guests upon arrival in the museum.
• Perform cash-handling functions, including point-of-sale (POS) system, registers, processing credit and debit cards, making change, returns and exchanges, and processing gift certificates.
• Perform duties essential to the daily operation of the store, including opening and closing the store within retail operating procedures.
• Provide excellent customer service through the sales of merchandise, memberships, and museum admissions.
• Assist in merchandising functions, including displays, stocking, inventory counts, and merchandise pricing.
• Ensure a clean, safe, and orderly work area maintained to EAA standards.
• Answer telephones and assist callers.
• Respond to guest inquiries in a timely, friendly, and efficient manner, including purchasing decisions, information on the museum, membership, and other questions.
• Demonstrate a working knowledge of EAA and the company’s product lines, services, programs, and events.
• Assist in merchandising and sales for AirVenture and other EAA-held events.
• Work closely with buyers, distribution center manager, museum staff, education staff, and membership department.
• Work as required or needed, including weekends, holidays, or for special events.
• Support the EAA mission and perform safe practices in the workplace and aviation environment.

Requirements

• Flexibility regarding scheduling based on business demands, including days, weekends, occasional evening events, and holidays. Gift Shop is open 7 days a week from 10am - 5pm (closed on holidays).
• Ability to present a positive, friendly, customer-oriented image to guests, Members, employees, and volunteers.
• Ability to multi-task, work under pressure, and prioritize a variety of tasks with minimal direction.
• Ability to work in a team environment with a professional demeanor, as well as being able to work alone.
• Strong customer service skills with the ability to communicate and represent EAA in a professional and enthusiastic manner.
• Retail sales and cash handling experience preferred.
• Experience utilizing basic math skills and problem-solving skills.
• Knowledge and interest in aviation would be a plus.
• Knowledge of Microsoft Office products including Word, Excel, and Outlook is helpful.

Physical Requirements

• Ability to work in a retail store environment.
• Ability to lift up to 50 pounds occasionally, standing and walking for extended periods while bending, squatting, kneeling, twisting, pushing, and pulling motions to stock shelves and move merchandise.
• Preparation for AirVenture or other events may require lifting up to 50 pounds occasionally, standing and walking for extended periods while bending, squatting, kneeling, twisting, and pushing/pulling motions.

All offers of employment are contingent upon successfully passing a pre-employment drug screen and background check.

Benefits

• Comprehensive benefits package for full-time positions.
• EAA Flying Club.
• Career advancement opportunities.
• Fun perks and immersion around passionate EAA Members and Volunteers.