Retail Gift Shop Associate

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Knowledgeable of all resort events, offerings, and activities.
• Knowledgeable of all town and surrounding area special events and activities.
• Follow accurately all cash handling, security, and operational procedures.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels, assist with stock replenishment, and assist with inventory counts.
• Ensure the retail space remains clean, organized, and visually appealing at all times, including dusting, vacuuming, and trash removal.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Stay informed about new products, trends, and resort offerings.

Requirements

• Previous retail, hospitality, spa, or luxury service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to build rapport and create meaningful guest interactions.
• Professional appearance and demeanor consistent with a resort environment.
• Strong attention to detail and organizational skills.
• Comfortable working independently and as part of a team.
• Basic computer and point-of-sale system experience preferred.
• Ability to stand frequently for extended periods of time and lift up to 25 pounds.
• Must be 18 years or older.

What Makes You Successful

• You naturally connect with people and enjoy creating memorable experiences.
• You are proactive, attentive, and detail-oriented.
• You take pride in maintaining a beautiful retail environment.
• You are motivated to recommend and sell products while prioritizing guest satisfaction.
• You represent the resort's commitment to personalized service.

Benefits

• Competitive pay
• Resort and spa discounts
• Employee wellness benefits
• Paid time off
• 401(k) with company match
• Professional development opportunities
• Employee recognition programs
• A supportive and engaging resort culture