GGL Loan Servicing Specialist

SUMMARY

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist provides a high level of technical support to clients, vendors, and affiliated Bank personnel. This position serves as the principal contact for customers regarding GGL loans and services. Duties include handling various post-close servicing actions such as loan modifications, collateral releases, name changes, address changes, assumptions, and more.

ESSENTIAL FUNCTIONS

• Provide the highest level of quality service to all lending personnel and clients.
• Aid clients with post-close GGL servicing requests, ensuring they meet GGL guidelines and obtaining proper approvals and notices.
• Assist with servicing requests including: exchange of collateral, changes to entities, name changes, address changes, assumptions, release of obligor/guarantor, deferments/modifications, and death of obligor.
• Answer client questions via phone or email, providing GGL technical support.
• Be proficient in current SOP Servicing and Liquidations Manual.
• Maintain and update project pipeline reports.
• Manage multiple projects simultaneously, ensuring accurate, efficient, and timely completion of tasks.
• Identify and report adverse and key risks to the Bank.
• Prepare and submit Servicing Action Request Memos (SARMs) to the appropriate decision makers, ensuring all SOP requirements are met, including proper notices and file documentation.
• Procure and analyze supporting documentation to assist clients with post-close GGL Servicing Action Requests.
• Analyze third-party reports as needed.
• Contribute to other duties and special projects as assigned.
• Continuously develop professional skills relevant to the position.
• Support the organization's goals, values, initiatives, and cost control measures.
• Adapt to change and learn new skills and software applications.
• Complete annual compliance courses.
• Comply with all corporate policies and procedures, as well as federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Meet Service Excellence standards.

GENERAL QUALIFICATIONS

• Four-year degree with a Finance or Business concentration, or at least 3-5 years of GGL-related experience, highly preferred.
• Familiarity with GGL loan collection, processing, payments, monitoring protocols, and servicing documentation requirements.
• Familiarity with GGL’s processes and terminology.
• Effective organizational, oral, and written communication skills, along with high attention to detail.
• Ability to manage multiple projects and tasks simultaneously, working within established timeframes.
• Knowledge of Microsoft software, including Word, Excel, and Adobe, and a financial analysis background are beneficial.
• Knowledge and experience with GGL loan servicing documentation and protocols.

Cognitive Requirements

• Learning, thinking, concentration, self-control, and the ability to exercise discretion and appropriate judgment.
• The ability to interact effectively with co-workers and customers, demonstrating diplomacy and self-control in customer and employee relations.
• The ability to pay close attention to detail and work as a member of a team.