GGL Loan Servicing Specialist

SUMMARY

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist provides a high level of technical support to clients, vendors, and affiliated Bank personnel. This position serves as the principal contact for customers regarding GGL, specifically 7a, 504, and/or USDA business loans and services. Duties include handling various post-close servicing actions such as loan modifications, collateral releases, name changes, and address updates.

ESSENTIAL FUNCTIONS

• Provide the highest level of quality service to all lending personnel and clients.
• Aid clients with post-close GGL servicing requests, ensuring compliance with GGL guidelines and obtaining proper approvals and notices.
• Manage and answer client inquiries via phone or email, providing GGL technical support.
• Be proficient in current SOP Servicing and Liquidations Manual.
• Maintain and update project pipeline reports.
• Identify and address adverse and key risks, reporting them to the Bank.
• Create and submit Servicing Action Request Memos (SARMs) to the appropriate decision makers, ensuring all SOP requirements are met.
• Analyze and procure supporting documentation to assist clients with post-close GGL servicing actions.
• Review and analyze third-party reports as needed.
• Assist with other duties and special projects as assigned.
• Continuously develop professional skills and knowledge.
• Support the organization's goals, values, initiatives, and cost control measures.
• Adhere to all corporate policies, Federal, and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Comply with Service Excellence standards.

GENERAL QUALIFICATIONS

• Four-year degree with a Finance or Business concentration, or at least 3-5 years of GGL-related experience preferred.
• Familiarity with GGL loan collection, processing, payments, monitoring protocols, and servicing documentation requirements.
• Knowledge of GGL processes and terminology.
• Effective organizational, oral, and written communication skills, along with high attention to detail.
• Ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
• Proficiency in Microsoft software, including Word, Excel, and Adobe.
• Experience in financial analysis is a plus.

Cognitive Requirements

• Learning, thinking, concentration, self-control, and the ability to exercise discretion and appropriate judgment.
• The ability to interact effectively with colleagues and customers, maintaining a professional demeanor.
• The ability to work in a customer relations environment, paying close attention to detail and working as part of a team.