GGL Loan Servicing Specialist

SUMMARY

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist provides a high level of technical support to clients, vendors, and affiliated Bank personnel. This position serves as the principal contact for customers regarding GGL, specifically 7a, 504, and/or USDA business loans and services. Duties include handling a wide range of post-close servicing actions such as loan modifications, collateral releases, name changes, address changes, assumptions, and more.

ESSENTIAL FUNCTIONS

• Provide the highest level of quality service to all lending personnel and clients.
• Afford assistance and support to clients with post-close GGL servicing requests, ensuring they meet GGL guidelines and obtain proper approvals and notices.
• Assist clients with various GGL technical support tasks, including answering client questions via phone or email.
• Be proficient in current SOP Servicing and Liquidations Manual.
• Maintain and update project pipeline reports.
• Manage multiple projects simultaneously, ensuring accurate, efficient, and timely completion of tasks.
• Identify and address adverse and key risks, bringing them to the attention of the Bank.
• Deliver completed Servicing Action Request Memos (SARMs) to the appropriate decision makers and ensure all SOP requirements are met, including proper notices and file documentation.
• Procure and analyze supporting documentation to assist clients with post-close GGL Servicing Action Requests.
• Analyze third-party reports.
• Contribute to other duties and special projects as needed.
• Continuously develop professional skills relevant to the position.
• Support the organization's goals, values, initiatives, and cost control measures.
• Adapt to change and learn new skills and software applications.
• Complete annual compliance courses.
• Comply with all corporate policies and procedures, as well as federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Meet Service Excellence standards.

GENERAL QUALIFICATIONS

• Four-year degree with a Finance or Business concentration, or at least 3-5 years of GGL-related experience, highly preferred.
• Familiarity with GGL loan collection, processing, payments, monitoring protocols, and servicing documentation requirements.
• Familiarity with GGL processes and terminology.
• Effective organizational, oral, and written communication skills, along with high attention to detail.
• Ability to manage multiple projects/loans simultaneously, ensuring accurate, efficient, and timely completion of tasks.
• Knowledge of Microsoft software, including Word, Excel, and Adobe, a plus.
• Knowledge and experience in financial analysis.

Cognitive Requirements

• Learning, thinking, concentration, ability to exercise self-control, and the ability to work in a customer relations' environment.
• The ability to pay close attention to detail and work as a member of a team.
• The ability to interact effectively with co-workers and customers, exercising self-control and diplomacy in customer and employee relations' situations.
• The ability to exercise discretion and make appropriate judgments when necessary.